Buyer Service

Efgad Company is committed to promoting high-quality construction work, while maintaining professionalism, providing quality service and personal attention. In order to meet this obligation, the Company established the Customer Service Department, which is intended to serve as a mediator between the client and the company. The department’s employees have a high level of service consciousness and the company has the tools to provide a quick, efficient, reliable and professional answer to any questions they may have, whether by telephone, fax, email or mail. All company employees share one common and central goal – to provide the best possible service to the company’s customers with a deep commitment and knowledge that it is a shared walk over time and it is our desire to make our customers the best sales representatives.

Once you sign the registration form, one of the company’s representatives will be at your service on a regular basis and will accompany you until the moment you receive possession of the apartment.

Inspection of the apartment by a customer service representative after the apartment has been prepared for delivery by the engineering department, and before handing it over to you, quality control is being provided by one of the customer service representatives. The representative checks the apartment, as if it were his, and reports all the deficiencies to the staff on the ground. This is done to ensure your satisfaction when the apartment is delivered to you, after the deficiencies found have been repaired.

From the moment you receive the apartment, the customer service department will continue to be at your disposal.
The service includes a personal attention to each customer and an immediate response to each request. For cases of non immediate solution to your problem, the company’s engineer and in some cases another professional will come to your apartment to deliver treatment instructions to the area in order to provide an appropriate solution to your problem.
In addition, as part of our services, we are responsible for monitoring the receipt of the apartment, making repairs to the satisfaction of the customer and responsibility for making annual inspection repairs.
Efgad provides warranty under the Sale Act. We believe that all our customers are part of the Efgad family and we will be happy to be at your service even after the year of the inspection, in any case, a question and request that arises even after several years.